Accepting/Rejecting Work Orders
You can "Accept" or “Reject” a work order from within the fmPilot2 system. To do this, select the work orders that are in “Pending Acceptance” Status.
Note: The “Actions” tab will not appear on this screen until you have clicked the box next to the work order number.
Once you have selected the correct work order, click on “Accept Work Order – Needs To Be Scheduled” (means no ETA has been set and the status will be put into “Vendor Accepted”)
If you already have an ETA you will select “Accept Work Order – Already Updated ETA”. (the status will then be placed into “In Progress”)
If you are not going to be able to do the requested job you select “Reject Work Order”. This will let the system know we need to find another vendor to do this job.
Please make sure you are accepting your work orders as soon as possible. At times the work order may be re-assigned to a different vendor if it was not accepted by you.
Once a work order is “Accepted” and the ETA has been updated, the status will automatically move to INPRG – In Progress. If “Rejected” the status will move to VREJCT – Rejected and will be re-dispatched to another Service Provider.
Note: If you are unable to accept or reject a work order you can also do this by contacting the Service Center. The CSR will post notes on the work order regarding the requested update and you will be responsible for entering in the ETA once you have access to the system.
You can also watch the below video tutorial that will walk you through accepting and rejecting work orders in fmPilot 2.0.
If you still have questions or need assistance please click on the below button and request help from one of our training/support specialists.