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Work Order Priority Codes

Work Order Priority Codes

 

EMG – Emergency! The Service Provider is expected on site ASAP.


P2 – The Service Provider has 2 hours from the time of dispatch to arrive at the service location regardless of the time or day of the week. This Priority is reserved for severe emergencies.

P4 – The Service Provider has 4 hours from the time of dispatch to arrive at the service location regardless of time or day of the week.

P8 – If a Work Order is created with this Priority before noon local time, the Service Provider is expected to be on site by close of business the same day. If a Work Order is created with this Priority after noon local time, the Service Provider is expected to be on site first thing the next calendar day.

NDT – I. (Next Day by 2pm – Retail) The Service Provider must arrive at the service location no later than 2pm the following day, regardless of the day of the week.

NDT - II. (Next Day by 10am – Restaurants) The Service Provider must arrive at the service location no later than 10am the following day, regardless of the day of the week.

P24 – (24 hours. 1 business day) The Service Provider must arrive at the service location by the close of business the next business day. For example: Work Orders dispatched with a P24 on Friday allows the Service Provider until end of business on the following Monday. Weekends & Holidays are not included in this Priority.

P48 – (48 hours. 2 business days) The Service Provider must arrive at the service location by the close of business within the next 2 business days. For example: Work Orders dispatched with a P48 on Monday allows the Service Provider until end of business on Wednesday. Work Orders dispatched on Friday allows the Service Provider until end of business on Tuesday. Weekends & Holidays are not included in this Priority.

P72 – (72 hours. 3 business days) The Service Provider must arrive at the service location by the close of business within the next 3 business days. For example: Work Orders dispatched with aP72 on Monday allows the Service Provider until end of business on Thursday. Work Orders dispatched on Friday allows the Service Provider until end of business on Wednesday. Weekends & Holidays are not included in this Priority.

P168 – (7 calendar days) The Service Provider must arrive at the service location by the close of business within the next 7 calendar days. Weekends & Holidays are included in this Priority.

P336 – (14 calendar days) The Service Provider must arrive at the service location by the close of business within the next 14 calendar days. Weekends & Holidays are included in this Priority.

PS – Pending Schedule. A specific timeframe for arrival has not yet been established. This Priority is often used for PM Work Orders.

 

 

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