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System Errors

System Error FAQs



I keep getting an error when I:


  • Make sure you are using \ not / when logging in
  • All usernames and passwords are case-sensitive
  • Close the browser and re-open
  • If none of these work, reach out to the training department for assistance.

   Try to submit my invoice

  • The error is the system either telling you that you missed a step in the process or an IVR reminder. The error will tell you what you need to do.

   Upload an attachment

  • The file may be too large
  • If that’s not the issue, make sure you are following the correct steps for adding attachments:
  1. From the Invoice/Quote screen, click on the paperclip with a star icon
  2. Type in the file name first
  3. Search/browse for your attachment
  4. Select the option to open/add your attachment
  5. Allow the system to automatically pull the attachment
    • You will not receive a notification – once the box disappears, that means the attachment has been added
  6. Save the Invoice/Quote
  7. Submit the invoice/quote

Also, please make sure your file is not too large. To minimize the file size, please refer to the attached guide. 



  • Again, the error will tell you what to do



Unhandled Exception Errors:

  • Close the browser and try again – this is either a timeout or an error in the system.


If you still have questions or need assistance please click on the below button and request help from one of our training/support specialists.


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