All Clients require that the Service Provider technicians use the automated IVR call system when servicing a location. Use of this system will be reflected on the Service Provider’s company scorecard.
Upon arrival and departure of a location, the technician must use the IVR call system to
“Check In” and “Check Out”. The technician will be required to enter the work order number and their company PIN number (which can be found on each work order) in order to use this system.
The Technician may be required to use the location phone when checking in and out and not a cell phone. Service Providers should be aware of the client requirements and expectations before dispatching the tech to the location.
Use of the IVR ensures that the number of hours billed by the vendor is accurate and the client and service center are aware of when a tech is on-site.
IVR Status for Check in and Out:
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