How to accept a work order for Home Depot via IVR
Before calling, be sure that the work order is in “Pending Acceptance” (PAC)
Dial into the IVR call-in number- At the voice prompt, select your preferred language
- At the voice prompt, enter your PIN
- At the voice prompt, enter your work order number
For PM work orders, press (1)- For WEB work orders, press (2)
- At the voice prompt:
- To accept, press (1)
- To reject, press (2)
Your work order has now been accepted!