How to accept a work order for Home Depot via IVR
Before calling, be sure that the work order is in “Pending Acceptance” (PAC)
Dial into the IVR call-in number
At the voice prompt, select your preferred language
At the voice prompt, enter your PIN
At the voice prompt, enter your work order number
For PM work orders, press (1)
For WEB work orders, press (2)
At the voice prompt:
To accept, press (1)
To reject, press (2)
Your work order has now been accepted!