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Mobile App Screenshot Instructions - Android (most versions)

Navigate to the screen or image you want to capture. The screenshot function will capture everything that is currently being displayed on your phone or tablet, including any "buttons" that appear on-screen.

 

Take the screenshot (capture what's on the screen). There are various ways to do this, depending upon the particular device and Android version.

  • Press two physical buttons at the same time for 1-2 seconds.
    • On most devices running Android 4.0 or later, it will be the Power/Lockand Volume Down buttons.
    • Otherwise, especially with earlier versions of Android and Samsung devices, it will be the Power/Lock and Home buttons.
    • On the Kobo Arc 10HD tablet before Android 4.0, it is the
      Back (right, bottom) and Home buttons.
  • After you release both buttons, you will know your screen is "captured" if:
    • you see a copy of your screen display shrink into a frame.
    • you hear a camera shutter sound (not on all devices), and/or
    • a notification bar appears (on devices with Notification capability).
  • If no "capture" occurs, try again a few times until you get it right. Sometimes it takes a little practice.
  • Remember, you must press the two physical buttons at the same time, otherwise it will not work. If you see the result of pressing just one of the buttons (usually the one you pressed first), or no result at all, then you did not press them at the same time. Try it again.

Open the screenshot. There are various ways to do this, depending upon the particular device and Android version.

  • Open the Gallery app, then open the Screenshots album.
    • Tap on each screenshot to view it full screen.
    • From there you can email it to mobile@facilitysource.zendesk.com 
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