We have a dedicated team, Procurement Administration, that is equipped to handle Payment Escalations.
Please follow the below URL to submit a ticket pertaining to your payment inquiry/escalation:
A Procurement Administrator will respond to your request and will handle the ticket to resolution.
Below you will find links to a video and pdf on how to utilize the New Payment Escalations Ticketing System
Please make note of your vendor code as it will be required to submit a payment inquiry
Please note: First time users will receive a second invitation email to sign up for new portal (could take up to 30 minutes to receive email, signup takes less than 90 seconds). Signing up will allow SP to monitor all submitted tickets, corresponding statuses, and replies for your company's inquiries in one consolidated portal