• What does this status mean? plus-icon minus-icon

      Initial Statuses  REC - ReceivedWork order has been entered, but not yet dispatched to a vendor. PDISAP - Pending Dispatch ApprovalFor clients who have Dispatch Approval process turned on. Work order has been received from store and requires cli...
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  • What do the Work Order Priority Codes mean? plus-icon minus-icon

    EMG – Emergency! The Service Provider is expected on site ASAP. P2 – The Service Provider has 2 hours from the time of dispatch to arrive at the service location regardless of the time or day of the week. This Priority is reserved for severe emer...
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  • What Does The Display Status Mean in 1.0? plus-icon minus-icon

    Understanding Statuses and Color Coding  Every status in the fmPilot system is color coded for visual assistance.  The most commonly used status for your operation level, will be listed in the color chart on the ‘Select Work Order’ screen – below...
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  • What does this red flag mean? plus-icon minus-icon

    Flags FAQs   Why is there a flag in my work order? The flags are notifications from the system that something has been missed. By hovering your mouse over the flag, you will be able to see a small pop-up with the flag description. Once you see wh...
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