What does your status mean?

Beginning Statuses:

REC - Received
Work order has been entered, but not yet dispatched to a vendor. REC is represented as the creation time, and is start for measuring Client SLA, Acceptance, Response and Resolution.

PDISAP - Pending Dispatch Approval
For clients who have Dispatch Approval process turned on. Work order has been received from store and requires client approval prior to dispatching WO to vendor for service. Work orders remain in PDISPA status until client rep approves wo for dispatch or closes work order.

PAC - Pending Acceptance
Defined as the status that requires a service provider to agree or not agree to performing the work.  Signifies that the work order has been created, vetted and needs to be accepted or rejected by a service provider.

WSCH - Waiting to be Scheduled
Work orders that qualify as a defer-able item, which are auto-assigned to an upcoming PM work order for completion.

VACCPT - Vendor Accepted
Vendor has accepted the dispatched work order but has not provided an ETA for the work order. 

VREJCT - Vendor Rejected
Vendor has rejected the dispatched work order and work order needs to be redirected to an alternate service provider.

Progress Statuses:

INPRG - In Progress
The service provider has agreed to do the work and has given an ETA for the work order. Signifies that the work order has been started or that the timeframe for starting the work has been established.

FOL - Follow Up
Work order requires a return to location. Only to be used by the service provider technician upon checking out of a site, with the intent to return to site to complete the work. Upon checking out of site a notation is made by the technician regarding the return to site. The lapse is time to return to site to complete the work should be brief.

WMATL - Waiting on Material

Materials or parts needed/ordered to complete the work on the work order.

Financial Statuses:

DMR- Deferred Maintenance Request 

Invoice has been processed and is currently under investigation.

PQTE - Pending Quote
Open work orders that require additional funding and are awaiting the submission of a quote.

PQVER - Pending Quote Verification
For clients who have FS Quote Verification service in place. Work order moves to PQVER while the FS quote review team validates quote is acceptable for client approval and meets FS/client standards.

QVERD - Quote Verified
Quote has been verified, MUTT process can proceed

WCQU - Waiting Client Quote Upload
IFM Quote Upload complete

QREJCT - Quote Rejected
Work order for which the quote was rejected and vendor is to update and re-submit the quote for further review. (Could be rejected by FS review team or client)

QREJCTI - Quote Rejected Incurred
Work order for which the quote was rejected and vendor is to bill for incurred costs. (Could be rejected by FS review team or client)

WQAPPR - Waiting on Quote Approval
Open work orders that are awaiting the client approval of a submitted quote. For clients who have FS Quote Verification service, work order has been validated by FS Quote Review team and is awaiting the approval of the client.

QAPPR - Quote Approved
Work orders for which the quote was approved by the client.

PSTOREVER - Pending Store Verification
This status is only used by clients who have Store verification process turned on. The vendor states the work has been completed, but the store must verify work is completed before the vendor is able to submit their invoice.
RSTOREVER - Rejecting Store Verification
This status is only used by clients who have Store verification process turned on. Store has rejected store verification and is disputing that work is complete.

PVINV - Pending Vendor Invoice
The work has been completed by the vendor, but invoice has not yet been submitted. For clients who have Store work verification process turned on, once the store has completed the store verification the work order moves to PVINV.

PWVER - Pending Work Verification
This status is only used by clients who have FS Invoice Verification service in place. The invoice has been submitted and work order moves to PWVER while the FS invoice review team validates invoice is acceptable for client approval and meets FS/client standards.

WVERD - Work Verified
Work has been verified, MUTT process can proceed

WCIU - Waiting Client Invoice Upload
IFM Invoice Upload complete

PCINVA - Pending Client Invoice Approval
The invoice has been submitted to the client and is awaiting client approval or rejection. For clients who have FS Invoice Verification service, work order has been validated by FS Invoice Review team and is awaiting the approval of the client.

PCINVEA - Pending Client Invoice Exceptions Approval
This status is only used by clients who have the FS Invoice Validation preference turned on. The invoice has been submitted by the vendor, but has failed one or more invoice validation and requires client approval in order to validate for transmission on the AP file.

FINVTV - Failed Invoice Transmission Validation
This status is only used by clients who have the FS AP Transmission Validation preference turned on. The invoice has been successfully validated or validation failures have been approved by client and the invoice has now failed the AP Transmission validations and must have issues corrected prior to moving work order back to PCP status for re-validation and transmission to the clients AP file/integration process.

CRINV - Client Rejected Invoice
Client has rejected the vendors invoice. The service provider must now negotiate changes to the invoice and re-submit for approval.

PWARR - Possible Warranty
Work order that is Possibly Warranty Work.

PRECALL - Possible Recall
Work order that is Possibly a Recall issue. The service provider was recently at the location for the same/similar problem. The Account Coordinator will look into matter or turn over to client.

WDIS - Vendor Disputes Warranty
Work order for which the service provider states the work order is not under Warranty. The Account Coordinator will look into issue or turn over to client.

RDIS - Vendor Disputes Recall
Work order for which the vendor states the work order is not a recall issue.
AP Process Statuses

PCP - Pending Client Payment
The work is complete, invoice approved and the invoice is awaiting transmission on the AP export file
INVEXP - Invoice Exporting
The work order is in the process of being exported to client via AP file transmission.

INVERIN - Invoice Error Investigation
The work order was excluded from the AP Export file due to an issue with the invoice or from upload into clients AP system and the invoice error is being investigated and corrected.

INVEXPD - Invoice Exported
This status is only used by clients who provide a confirmation report of successful invoice file upload into client AP system prior to work orders moving to waiting check request status.

WCR - Waiting Check Request
The work order invoice has been transmitted successfully to the client via the AP Export file and is awaiting receipt of writeback/payment file from client.

WBFR - Write Back File Received
Status work order moves to when the writeback/payment file has been received from the client and is being processed into fmpilot.

IFMPVIV - IFM Pending Vendor Invoice Verification

IFM Client only status. Once IFM service provider has submitted their invoice, the status moves to IFMPVIV. This is the status where the FSELITE Billing team reviews the invoice and (PMAT) markup is applied to invoice and client facing invoice is created.

IFMCIUB - IFM Client Invoice Upload Blocked

IFM Client only status where there is an upload issue and work order is blocked for the Service Operations teams make necessary corrections (ie: DNE increase, client-side status update, etc).

CAPPR - Client Approved Pending Review

Only used for clients with AP Process flow of PCINVA – CAPPR – INREV – PCP – WCR – COMP. Work order invoice has been approved and is awaiting export to client via the AP Process and is pending automated movement to INREV status.

INREV - In Review

Only used for clients with AP Process flow of PCINVA – CAPPR – INREV – PCP – WCR – COMP. Work order invoice has been exported to client via the AP Process and is pending automated movement to PCP status.

PO Process Statuses:

POCF - Purchase Order Create Failure
Must have Preference SAP PO Integration Enabled turned on for this status

POUF - Purchase Order Update Failure
Must have Preference SAP PO Integration Enabled turned on for this status

GRCF - Good Receipt Create Failure
Must have Preference SAP PO Integration Enabled turned on for this status

GRRF - Good Receipt Reversal Failure
Must have Preference SAP PO Integration Enabled turned on for this status

Finished Statuses:

COMP - Completed
Work is complete and writeback/payment file data has uploaded successfully into work order.

WARR - Warranty Work
Work Order is complete and was under warranty.

RECALL - Recall
Work Order is complete and was a recall.

SOLVE - Solved
The issue for which the work order was opened was resolved before dispatching to a service provider.

CLOSE - Closed
Work Order is complete but no costs were incurred/Zero $ invoices (redirects/handled by internal techs).

CAN - Cancelled
Work Order was created by mistake or is a duplicate work order.

Service Provider further warrants that all materials, equipment and labor supplied to CBRE is and shall be free from errors, faults and defects in workmanship, construction, structural and functional design, material and operations and in conformance with the requirements of this Agreement and the applicable Work Order for a period of twelve (12) months following the completion of the Services to CBRE’s satisfaction; provided, that if any longer warranty period is specified for any materials, equipment or workmanship under any plans or specifications, this Agreement, a Work Order or any manufacturer’s warranty, the longer warranty period shall govern.  Service Provider shall ensure that all materials and equipment that have a manufacturer’s warranty are registered with the manufacturer in Client’s name.