FAQs

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  • What does your status mean? plus-icon minus-icon

      Beginning Statuses: REC - ReceivedWork order has been entered, but not yet dispatched to a vendor. REC is represented as the creation time, and is start for measuring Client SLA, Acceptance, Response and Resolution. PDISAP - Pending Dispatch App...
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  • What do the Work Order Priority Codes mean? plus-icon minus-icon

      EMG – Emergency! The Service Provider is expected on site ASAP. P1 - Work order requires a 2 hour response and a 24 hour completion timeP2 – The Service Provider has 2 hours from the time of dispatch to arrive at the service location regardless ...
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  • What Does The Display Status Mean in 1.0? plus-icon minus-icon

    Understanding Statuses and Color Coding  Every status in the fmPilot system is color coded for visual assistance.  The most commonly used status for your operation level, will be listed in the color chart on the ‘Select Work Order’ screen – below...
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