How to Update your ETA

After you have accepted a work order, you will need to schedule your ETA - Estimated Time of Arrival. This step will ensure that the servicing location, the client and CBRE|FacilitySource are updated with the ETA. 

1. Open the work order you need to schedule; by either selecting the work order from your work order list view:

Or by searching for the work order number:

2. Once on the work order Overview locate the “Schedule” box near the bottom right hand corner.

Once there, you will see three sets of dates:

Target – Automatically set by the system when work order is created. You will not have access to change. 

Schedule (ETA) – Dates set by your company of when a technician will arrive at location to begin and complete services.

Actual – IVR check in/out time will be displayed here. Cannot be manually changed or added.

 

• Click on “Schedule Start” and select the date and time the technician is expected to arrive onsite. 
• Click on "Schedule Completion" and select the date and time your technician is expected to complete the requested services.

Once you have set your dates and times, click on “Done”, then click save (floppy disc icon at top right of page)

       

NOTE: Schedule start and completion dates can be updated when needed. After selecting your new dates and times be sure to save, to ensure a successful update.  

 Service Provider further warrants that all materials, equipment and labor supplied to CBRE is and shall be free from errors, faults and defects in workmanship, construction, structural and functional design, material and operations and in conformance with the requirements of this Agreement and the applicable Work Order for a period of twelve (12) months following the completion of the Services to CBRE’s satisfaction; provided, that if any longer warranty period is specified for any materials, equipment or workmanship under any plans or specifications, this Agreement, a Work Order or any manufacturer’s warranty, the longer warranty period shall govern.  Service Provider shall ensure that all materials and equipment that have a manufacturer’s warranty are registered with the manufacturer in Client’s name.