Past Due - Missing Payment Inquiry

If you are missing payment on a work order that is in the status of "Waiting Check Request" or "Completed", We have a dedicated Procurement team that is equipped to handle Payment Escalations.

Please follow the below URL to submit a ticket pertaining to your payment inquiry/escalation: 

Please make note of your vendor code as it will be required to submit a payment inquiry

• https://desk.zoho.com/portal/cbrefacilitysourcehelp/home

A Procurement Administrator will respond to your request and will handle the ticket to resolution. Allow 24-48 hours for a response, weekends not included. 

Below you will find links to a video and pdf on how to utilize the New Payment Escalations Ticketing System 

• Training video for Providers
• Training PDF for Providers
   

When you get to the home screen you will have 3 ways to submit a ticket. There is no need to enter a separate ticket for each work order, you can simply type “Multiple” in the work order field and the client field and then attach your own aging report in a spreadsheet with one column showing the full work order number such as:

                                             WEB-XXXXXXX or PM-XXXXXXX

Or you can type in the description field that you’d like a projections report or you can list your work orders of concern in that field. Once your ticket has been received it will be reviewed and resolved by the Procurement Admin Team in the order it was received.

First time users will receive a second invitation email to sign up for new portal (could take up to 30 minutes to receive email, signup takes less than 90 seconds). Signing up will allow you to monitor all submitted tickets, corresponding statuses, and replies for your company's inquiries in one consolidated portal