FAQ's

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  • How to login to fmPilot2 & Access your Work orders. plus-icon minus-icon

       Login to www.fmPilot2.com     You will then enter your Username and Password in the format provided to you   Example: ALL04011ME\jsmith NOTE: All Usernames and Passwords are case sensitive. Also be sure you are using the back slash    ( \ ) an...
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  • How to Change a Work Order Status plus-icon minus-icon

        To change a status you will always begin with the "Actions" tab. Depending on the current status of your work order that will determine what options populate in the Action's drop down menu.    From the status of In Progress; you will have the ...
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  • Can I charge for incurred costs? plus-icon minus-icon

      You are able to charge for incurred cost if your work order falls into one of the examples below:   1. Only trip charge or partial work is completed. 2. Your quote was rejected and a requote was not requested.  3. The work required a different ...
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  • Can I charge for multiple trip charges? plus-icon minus-icon

      You are able to charge for multiple trip charges if:    1. You went onsite and the work order details did not properly provide the requirements to complete the work and you needed to come back. 2. You are onsite and the scope of work is larger ...
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  • When can I charge Master rates? plus-icon minus-icon

      You can only charge master rates for the following:   1.  The technician required to complete the work has obtained a Master License. 2. Permits were needed to be obtained. 3. Specific equipment was used that required a Master technician.     ...
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  • What items are required when invoicing? plus-icon minus-icon

      To ensure the approval of a submitted invoice, the below documents are required to be attached to your work order in fmPilot2:   1. Sign off sheet (a document signed by location manager verifying job completion)  2. Checklist (if required will b...
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  • Past Due - Missing Payment Inquiry plus-icon minus-icon

      If you are missing payment on a work order that is in the status of "Waiting Check Request" or "Completed", We have a dedicated Procurement team that is equipped to handle Payment Escalations.   Please follow the below URL to submit a ticket per...
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